Step by step
- Open Contact support from the menu or your Account page (or “Contact Ligabaw support” on a booking).
- Choose what it's about, give it a subject, and tell us what happened. Attach the booking if it's about one.
- Add a screenshot if it helps — from the conversation, tap Add a screenshot.
- We answer on the same page and email you when we do (and message you on Telegram if you've connected it). Reply there; tap This is sorted when it is.
Good to know
- To change a time or ask the venue something, message them from the booking first — they can change it; we can't.
- In Telegram, tap Talk to a person in the Ligabaw bot and type, send a voice note, or send a screenshot.
- Only you and Ligabaw support can see your requests and the photos you send.